Frequently Asked Questions
- My order says “preorder”, what does that mean?
- Can I cancel my order?
- I never received an order confirmation email, what do I do?
- Can I edit or add to my order?
- What do I do if I received a damaged item or my order is incorrect?
- I have submitted a request but I have not heard back, what should I do?
- Will my digital download purchase include liner notes or digital booklets?
- How do you suggest caring for apparel items?
- I made two separate purchases, can I combine shipping costs?
- Do you charge sales taxes?
- Do you know if an item is going to be restocked or do you have a waiting list for sold out items?