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  1. Concord Music
  2. Order FAQs
  3. Frequently Asked Questions

Frequently Asked Questions

  • My order says “preorder”, what does that mean?
  • Can I cancel my order?
  • I never received an order confirmation email, what do I do?
  • Can I edit or add to my order?
  • What do I do if I received a damaged item or my order is incorrect?
  • I have submitted a request but I have not heard back, what should I do?
  • Will my digital download purchase include liner notes or digital booklets?
  • How do you suggest caring for apparel items?
  • I made two separate purchases, can I combine shipping costs?
  • Do you charge sales taxes?
  • Do you know if an item is going to be restocked or do you have a waiting list for sold out items?
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